Shipping policy

1. Order Processing Time

  • All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Please note: Processing time is separate from shipping time.

2. Domestic Shipping Rates and Estimates

We offer flat-rate shipping for domestic orders. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Price
Standard Shipping [5 - 10] business days $[4.99] / Free for orders over $[75]
Expedited Shipping [3 - 5] business days $[12.99]

3. International Shipping

We offer worldwide shipping to most countries.

  • Shipping Estimates: International shipping times vary by location, typically taking [7 - 21] business days. Rates will be calculated at checkout based on your destination.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Shop Name] is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within [15] days of receiving your shipping confirmation email, please contact us at audeamour@gmail.com with your name and order number, and we will look into it for you.

You can also track your order directly on our website here: audeamour.com/page/trackorder

5. Shipping to P.O. Boxes or APO/FPO addresses

  • Option A: We support shipping to P.O. Boxes and military addresses. However, expedited shipping is not available for these destinations.

  • Option B: Please note that we do not ship to P.O. Boxes or APO/FPO addresses at this time.

6. Damages and Lost Packages

[Your Shop Name] is liable for any products damaged or lost during transit. If you received your order damaged, or if your package is marked as delivered but you haven't received it, please contact our support team within [5 days] of delivery at audeamour@gmail.com.

Please save all packaging materials and damaged goods before filing a claim.